한화생명, 금융사고 예방 위해 이중 잠금장치 마련
금융사고 관련 주요 단어를 스스로 검색해 해당 건의 위험여부를 알려준다
Hanwha Life Insurance prepares a double locking device to prevent financial accidents
Searches for key words related to financial accidents and informs you of the risk of the case
[The story of the case / Reporter Park Yeon-pa] = Hanwha Life Insurance operates a'Financial Accident Prevention Alert System' and'Financial Accident Prevention Emergency Response Team' using AI to minimize damage to customers from voice phishing or smishing through mobile devices. do.
The'Financial Accident Prevention Alert System' is a system in which AI analyzes the content received through the call center and selects dangerous cases. It searches for key words related to financial accidents, such as ‘voice phishing’ or ‘theft of identity,’ and tells you whether the case is at risk.
Among the cases selected by AI, the “Financial Accident Prevention Emergency Response Team” will intensively respond to cases that are of particular concern. Among the matters received as civil petitions, the cases that are expected to result in a large amount of damage to the customer or a similar financial accident are dealt with.
Representatives from a total of 7 related departments, including the Consumer Protection Office and the Legal Affairs Team, meet in real time to quickly come up with optimal solutions.
The AI applied to the “Financial Accident Prevention Alert System” was developed through learning about 100,000 VOC (Voice of Customers) contents, and is continuously improving its accuracy.
In the meantime, most of the financial accidents were found by categorizing the VOCs of customers received through call centers or homepages.
Hanwha Life Insurance is the first in the industry to operate a financial accident reporting center 24 hours a day, and has been striving to minimize customer damage by delaying payment when customers make loans or withdrawals by changing their mobile phone number.
Now, because AI checks the possibility of a financial accident once more, it is possible to find any omissions or misclassifications that may occur. Through this, it is expected that the effect of preventing financial accidents will increase by reducing the possibility of rapid analysis and omissions.
Suh Yong-seong, head of the Consumer Protection Department of Hanwha Life Insurance, operates the'Financial Accident Prevention Alert System' and the'Financial Accident Prevention Emergency Response Team' to “protect good consumers such as financially vulnerable groups from the increasing number of electronic financial frauds in the digital living environment and I will do my best to keep it.”
<저작권자 ⓒ 사건의내막 무단전재 및 재배포 금지>